You want to complain? Look at these shoes!…
Since the beginning, players have had issues with online casinos – either not playing, slow paying, closing customer accounts, or other miscellaneous deeds. Sometimes it’s warranted; sometimes it drips of unethical rogueness. When players are left helpless and frustrated – the PAB service is here to assist.
Starting in September 2001, players had the PAB service. “Pitch a Bitch” – it was much more than tossing an angry female dog at your opponent, it was a cyber discourse between a disgruntled player and operator where we acted as a conduit. It is our arbitration service that we offer to our members free of charge.
In July 2016, it was renamed Player’s ArBitration (still PAB) since we are now certified arbitrators in the UK and EU.
We will contact casino operators on your behalf with your complaint anticipating an acceptable resolution. In some cases, the casino needs to be persuaded to do the right thing – we engage them with logic, fairness, and our unequaled expertise to get things right. In most cases, this is what happens.
Rome Casino is a site that players would be wise to avoid. The casino's payout policies are very poor, and our sister sites have many players that have complained of very slow and non-payouts of winnings. In late 2016, the casino re-branded itself to Rome VIP Casino, but the same poor policies in place will leave players feeling anything like. Ignition Poker / Ignition Casino Robot Scam Stealing Your Money Nationwide.General Comment: This is the absolute truth about Ignition Poker Site! I wish I would have read this before I DONATED my money to them. Intertops Casino Complaints. Intertops Casino - Casino confiscated my winnings and using their terms faulty. $4,950 Resolved. Intertops Casino - Casino confiscated my winnings and using their terms faulty. Hello, i am a regular player in intertops casino and verified to. Had received all my previous winnings with no problem.
Occasionally, online casinos are not receptive to player arguments and we get the “speak to the hand” treatment. Fair enough – the player will be guided elsewhere (licensing jurisdiction, etc.) but these results will be disseminated to the public. Also, those casinos who fail to conduct themselves within acceptable business practices will be reported in our casino warning section or in the infamous rogue pit if necessary.
What the PAB is:
- It’s free.
- It’s a way for players and affiliates to have their problems seen by the right person(s).
- It’s private and discreet.
- It’s effective and respected.
What the PAB is not:
- It’s not a way to make casinos pay.
- It’s not a public announcement service.
- It’s not a tool to blackmail or coerce casinos into capitulation.
What makes the PAB service different than other “complaint” services?
We are not limited to certain software providers, licensing jurisdictions, casino groups, or any other impediments – we can handle any complaint for anyone. Casinomeister has been a respected business since 1998, and we have contacts ranging from front-line supervisors – to owner/operators – to software providers and representatives of licensing jurisdictions. Many of these people we have met in person – sometimes frequently. In essence, we have the ability to contact the right people, and to give the right advice when advice is needed.
The PAB service is a private affair. It’s between us, the aggrieved, and casino operator. This is what makes the process so effective – it’s serious business.
Please before you Submit a Complaint, please take a look at our PAB Policies and Procedures. These have recently been completely re-written and are now a quick, easy read.
Submit a Complaint
Take a look the Casino complaints 2017 Summary
Published 11:44 AM EDT Sep 13, 2018
The house always wins.
But from time to time, casino patrons think they should have had the upper hand and bring their grievances to the Arizona Department of Gaming.
The Arizona Republic obtained a log of casino customer complaints through a public records request to the department.
The records don't fully identify who filed them, or in some cases whether they were resolved.
Because of tribal sovereignty, the state is limited in what it can do to investigate such complaints. Oversight is left to the tribal gaming offices that oversee each casino.
But the complaints, which range from disputes over jackpot payouts to unprofessional staff, offer a glimpse of some consumers' experiences at tribal casinos. Below is a sampling of some of the complaints filed with the state.
The Republic is investigating consumer complaints and disputes with local casinos. If you've had an issue, please send an email to [email protected] or call at 602-444-8129.
MORE: What happens to slot winnings in a power outage? Talking Stick players find out
Vee Quiva Hotel and Casino
Two customers alleged to the Department of Gaming that machines at the casino operated by the Gila River Indian Community were 'possibly being rigged.' One said his losses had amounted to between $80,000 and $90,000.
Casino Poker Free
Others complained that slot machines at the casino had malfunctioned.
“At Gila River Hotels & Casinos, we comply fully with the Arizona Department of Gaming regulations and take all gaming complaints seriously,” David Johnson, Gila River Hotels & Casinos' regulatory compliance officer, said in a statement. 'The integrity of our games is paramount. At this time there are no open investigations.'
Talking Stick Resort and Casino
A customer at the casino complained in 2013 that casino staff took 'financial advantage of spouse while intoxicated.' The casino, which is run by the Salt River Pima-Maricopa Indian Community, did not respond to a request for comment.
Desert Diamond Casinos Tucson
Online Casino Complaints
Two customers claimed their slot jackpots — one of which totaled more than $115,000 — were disputed by the casino. Another customer said he was arrested after complaining about winnings being paid out by hand. The casino, which is operated by the Tohono O'odham Nation, did not respond to a request for comment.
Casino Arizona
A person with a jackpot dispute at this casino, which is operated by the Salt River Pima-Maricopa Indian Community, complained in April about the Tribal Gaming Office's decision in the case. The casino did not respond to a request for comment.
Blue Water Casino
One person had a $93,000 jackpot dispute in 2013, and another in 2015 complained of a 'corrupt tribal council.' The casino is run by the Colorado River Indian Tribes, which did not respond to a request for comment.
Agnel Philip is an investigative reporter at The Arizona Republic/azcentral.com. Reach him at [email protected], on Twitter at @agnel88_philip or on Facebook.
READ MORE:
- This robot is joining the security team at a northern Arizona casino
- ASU athletics teams with Gila River Hotels & Casinos for all-sport sponsorship
- Talking Stick will stay closed through September, with no date to reopen
Published 11:44 AM EDT Sep 13, 2018